Refund and Returns Policy
At Egyptat.com, we are dedicated to providing our customers with high-quality handmade and handcrafted goods. We understand that sometimes, despite our best efforts, you may wish to return or seek a refund for a purchase. Our Refund and Returns Policy outlines the terms and conditions for these situations, in line with international standards for handmade products.
Returns Eligibility
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a return or exchange of the item at no extra cost to you. To process the return, we may request photographs of the item to assess the damage.
Not as Described: If the item you receive is significantly different from the product description on our website, you may request a return within 14 days of receiving the item (Must be in Egypt). We will provide a full refund or exchange after receiving the returned item.
Change of Mind: If you decide that you no longer want the product, you may return it within 14 days of receiving it (Must be in Egypt). In this case, you are responsible for return shipping costs, and the item must be in its original condition and packaging. A refund will be issued once we receive the item and verify its condition.
Exemptions
Please note that the following items are not eligible for returns or refunds:
Custom or personalized orders, as they are made specifically to your requirements.
Perishable products, such as food items.
Earrings and personal items for hygiene reasons.
Items damaged due to misuse or mishandling.
Return Process
To initiate a return, please follow these steps:
Contact our customer support team through our contact channel.
Explain the reason for the return and provide any necessary information, such as photographs or order details.
Wait for our response and further instructions on how to proceed with the return.
Refunds
Refunds will be processed using Using the best method that suits the customer once we receive the returned item. Please note that shipping costs are non-refundable unless the return is due to a defect, damage, or an error on our part.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been dispatched, our standard return policy will apply.
Contact Us
If you have any questions or require assistance with the return or refund process, please contact our customer support team through our contact channel. We are here to assist you in a prompt and professional manner.
At Egyptat.com, we value your satisfaction and aim to provide you with the best possible experience when shopping for handmade and handcrafted goods. We appreciate your trust in our products and services.
Please note that this Refund and Returns Policy is subject to potential updates, and we recommend reviewing it periodically.